Terms of Service

1. Acceptance of Terms

By contacting Zen car wash Studio ("we", "us", "our") to enquire about or book a service, visiting our website at zencarwash.online, or using any of our car care services, you ("customer", "you") agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our services. These terms form a legally binding agreement between you and Zen car wash Studio, a car care business registered and operating in Tokyo, Japan.

2. Our Services

Zen car wash Studio provides professional hand-wash car care services including, but not limited to:

• Express exterior hand-wash
• Interior cleaning and vacuuming
• Full vehicle detailing
• Ceramic coating application
• Paint correction and polishing
• Engine bay cleaning
• Mobile wash visits at a location of your choosing
• Monthly membership packages

We reserve the right to decline any service request at our discretion, including if we assess that the condition of the vehicle poses a risk to our staff or equipment, or if the vehicle requires work beyond our scope.

All services are carried out by trained staff using professional-grade products. Service results may vary depending on the existing condition of the vehicle.

3. Booking & Scheduling

All bookings are made by phone or email. We do not accept bookings through third-party platforms or automated online systems. A booking is confirmed only when you receive verbal or written confirmation from our team.

• Bookings are subject to availability and are allocated on a first-come, first-served basis.
• We will provide an estimated duration for each service. Actual duration may vary based on vehicle condition.
• You will be notified if additional work is recommended during the service and given the opportunity to approve or decline at no extra charge for the assessment itself.
• Please arrive within 15 minutes of your scheduled studio appointment. Late arrivals may result in a shortened service window or rescheduling.

4. Mobile Visits

For mobile wash bookings, where our team travels to your chosen location:

• You are responsible for ensuring access to a suitable parking space at the agreed address. The space must be safe, accessible, and legally permitted for our team to work.
• Our mobile team brings their own water supply and power equipment. You are not required to provide any facilities unless previously agreed.
• A travel surcharge of ¥800 applies within Tokyo's 23 wards. Areas outside this zone may incur additional fees; these will be communicated at the time of booking.
• Mobile visits are subject to weather conditions. In cases of heavy rain, strong winds, or unsafe working conditions, we reserve the right to reschedule at no charge to you.
• If our team arrives at the agreed location and the vehicle is not present or access is not possible, a call-out fee of ¥1,500 may apply.

5. Membership Plans

Zen car wash Studio offers monthly membership packages (Rinse, Clarity, and Prestige). By enrolling in a membership, you agree to the following:

• Memberships are billed monthly. Payment is due at the beginning of each billing cycle and is accepted as cash or bank transfer.
• Unused services within a calendar month do not roll over to the following month.
• Memberships are for a single vehicle. A separate membership is required for each additional vehicle.
• You may cancel your membership at any time with a minimum of 7 days' written notice before the next billing date. Cancellations received less than 7 days before the billing date will result in one additional month's charge.
• We reserve the right to modify membership pricing or inclusions with 30 days' advance notice to existing members.
• Membership benefits are non-transferable and may not be gifted or sold to third parties.
• Abuse of membership services — including attempting to exceed included service limits or sharing membership access — may result in immediate termination without refund.

6. Payment

Zen car wash Studio does not process online payments. All payments are made in person at the time of service completion. We accept:

• Cash — Japanese Yen (JPY) only.
• Bank transfer — details provided at the time of booking for larger services or membership enrolment.

Prices displayed on our website are estimates. Final pricing is confirmed at the time of booking and may vary for vehicles in unusually poor condition, oversized vehicles, or specialist services. You will always be informed of the final price before work begins.

We do not issue credit or accept part-payment for one-off services. Payment in full is expected upon service completion.

7. Cancellation & Rescheduling

We understand plans change. Our cancellation policy is as follows:

• More than 24 hours' notice: Full cancellation with no fee. You may reschedule at no cost.
• Less than 24 hours' notice: A cancellation fee of ¥1,000 may apply for studio appointments and ¥1,500 for mobile visits, to cover preparation and scheduling costs.
• No-shows: Appointments where the customer does not attend or make contact will be treated as late cancellations and the above fees will apply.

If we need to cancel or reschedule your appointment due to staff availability, equipment issues, or circumstances beyond our control, we will contact you as early as possible and offer the next available slot at no additional charge.

8. Vehicle Condition & Customer Responsibility

By bringing or presenting a vehicle for service, you confirm:

• You are the registered owner of the vehicle or have the owner's explicit permission to authorise the service.
• The vehicle is legally roadworthy and does not contain hazardous materials.
• You have removed or secured any valuables before leaving the vehicle with us. We accept no liability for personal items left in the vehicle.
• Pre-existing damage — scratches, dents, chips, stains — will be noted by our team before work begins. We are not responsible for pre-existing conditions.

We reserve the right to pause or halt a service if we discover conditions that may damage our equipment or pose a health and safety risk to our staff. In such cases, a partial charge may apply for work completed.

9. Liability

We take great care with every vehicle. In the unlikely event of damage caused by our staff or products during a service:

• You must report any concern before leaving our premises (for studio services) or before our team departs (for mobile visits). Claims reported after this point may be difficult to substantiate.
• We will assess the claim in good faith and, if damage is determined to be our responsibility, arrange appropriate repair or compensation.
• Our liability is limited to the cost of repairing the specific damage caused. We are not liable for consequential losses, loss of use, or diminution in vehicle value.
• We carry public liability insurance. Details are available on request.

Our liability does not extend to:

• Pre-existing damage, wear, or defects.
• Damage arising from a vehicle in an unusually fragile condition that was not disclosed prior to the service.
• Damage caused by third parties while the vehicle is in a public location during a mobile visit.
• Acts of nature, weather events, or force majeure.

10. Customer Conduct

We expect all customers to treat our staff with courtesy and respect. We operate a zero-tolerance policy toward abusive, threatening, or discriminatory behaviour directed at any member of our team.

We reserve the right to refuse service to any customer who behaves in a manner that is unsafe, threatening, or disruptive, without obligation to provide a refund for any portion of a service already rendered.

11. Intellectual Property

All content on our website — including text, logos, photography, illustrations, and design — is the property of Zen car wash Studio and is protected under applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent. Personal, non-commercial use (e.g. sharing a link) is permitted.

12. Governing Law & Disputes

These Terms of Service are governed by the laws of Japan. Any dispute arising from these terms or from the use of our services shall be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.

We strongly encourage you to contact us directly to resolve any concern before pursuing formal legal channels. We are committed to addressing issues promptly and fairly.

13. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be communicated via our website with an updated "Last updated" date. Your continued use of our services after changes take effect constitutes acceptance of the revised terms.

14. Contact

For any questions regarding these Terms of Service, please reach us at: